Turns out there may be an upper limit to automating retail businesses. When confronted with self-serve checkouts, many folks turn into thieves:
“There is NO MORAL ISSUE with stealing from a store that forces you to use self checkout, period. THEY ARE CHARGING YOU TO WORK AT THEIR STORE.”
It’s so pervasive that it’s not even called shoplifting any more; it’s “external shrinkage.”
This is going to continue until retailers wise up to the idea that it’s cheaper to have a flesh-and-blood cashier ringing up–and collecting payment for–purchases, than it is to have the stuff just walk out the door.